I missed my direct flight to Seattle by a mere few minutes this morning. Fortunately, Alaska Airlines had another flight arriving to Seattle via Los Angeles, although I had to wait a couple hours at LAX.
I ended up arriving at that cold Northwestern city of tall pine trees, steep hills, Microsoft, Space Needle sightings, and numerous coffee stands around 7:30 pm, when I was supposed to be present for an exhibit hall opening from 5:30 pm to 7:00 pm and I also missed a dinner meeting.
What a way to start a business trip, eh?
It isn't my first time to miss a flight, and I get very annoyed when I do that (for whatever reason).
The airline's customer service is impeccable. The employees were so helpful in getting a timely flight to my Northwest destination. Each individual company employee took the time and explain to what they were doing to get me on a flight. Their demeanor deflected my dejected attitude.
Even if the company has been around for over 70 years, I just recently noticed this regional airline company.
It was my first time flying with them. I hope they continue with the superior customer service.
By the way, you should read this great short story (testimony) about how the airline participated in Operation Magic Carpet, a project to help Yemenite Jews migrate to Israel.
I'll share more stories about my visit in Seattle during the next few days.
1.19.2007
Sleepless for Seattle
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2 comments:
Hey Carlo,
Are you back? How was the rest of the conference/event? Now I know why you're never in your office when I call! You're out there missing plane connections!!
Miss you. Take care.
Hiya,
Yes, the traveler is back and finally caught up. The conference went well, although it was a little slow.
I drank so much coffee.
The organization's travel office agent called me to ask what happened as he was notified about it.
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